Search Site

FAQs (Frequently Asked Questions)

If we are selling to retail jewelers, do we also sell directly to the consumer?

Yes. As a way of creating access to the vast amount of jewelry available from GK and further supporting our retail dealers' efforts, we have created this website. GK has been committed for over nine decades to serving the retail fine jewelry community, and will always remain so. The retail jewelry store offers experience, support, and continued product care to you the consumer. We are proud to be doing business with many of the finest local jewelry professionals in the country. The prices on this site are the same as those offered by our retailers across the country. Purchases made on this site are shared financially with our retailers in the same way as those which are made in the store. We share the information about your purchase with the store as well so that they can be of future help with additional purchases. 

Our dealer locator shows your GK authorized dealers within 50 miles of your zip code. In the event there is more than one, you may specify which store you do business with. In the event there is no retailer within the specified range, you will be purchasing from GK exclusively until such a time as we can work with a dealer in your area. 

Why are some Bezels retiring?

As we continue to create new bezel designs and use as many interesting stones as we can, our offerings have become massive in number. We purchase stones from multiple sources located around the world, but unfortunately there are some stones that we have offered over the years which are specialty items that came from suppliers who either no longer offer those items or who have discontinued their businesses. 

We have created sections for the bezels that are still available but are listed as retiring. These bezels will be available while supplies last, and are reduced from their original price. There are also sections for bezels that have already been retired. Though they are no longer available, we have posted them so our collectors can keep up with bezels that are part of their collection. They can not be added to a shopping cart.

How do you handle your shipping and handling?
Please note that all orders are processed the next business day. Please allow 10 business days for items to be produced and shipped. Should there be an exception to this production time frame, you will be notified via email with an anticipated shipping date.

Expedited orders may be requested and will be accommodated if at all possible. Please note additional shipping charges may apply.

What shipping service do you use?
Goldman Kolber ships via UPS, or the USPS.

Where are items shipped from?
We ship from our Norwood, Massachusetts factory; therefore we can not ship to a PO Box. Apartment numbers must be designated where applicable.

Shipping charges, where applicable, will be posted at checkout. Please be advised that UPS will make 3 delivery attempts to the “ship to address”. Any cost related to changes to the “ship to” address will be the responsibility of the customer.

How do returns and exchanges work?
We are committed to every customer’s complete satisfaction with their purchase. If you are not satisfied for any reason with a piece of Goldman Kolber fine jewelry purchased through gkjewelry.com, you may return it to our factory, postage pre-paid, for a refund within 15 days of receipt. All items must be returned with its original jewelry packaging, and in unused condition for a full refund of the purchase price only. Please note items that display wear may be subject to a 25% re-stocking fee.

Where do I enter my coupon code?
To enter your coupon code, you must be on the shopping cart page which will list the items you have added to your cart. One way to get there is to click on the shopping bag icon in the dark grey band located near the top left area of the page. To the right of the shopping bag are the words: "THERE ARE # ITEMS IN YOUR CART." Just enter the coupon code in the appropriate field an click on "APPLY CODE".